Legal

Who we are

RAN Vision Limited (company number 17376491, registered office 167–169 Great Portland Street, 5th Floor, London W1W 5PF) is the data controller for personal data collected through this website and through our account applications. Contact us at hello@ranvision.co.uk with any question about your data.

What we collect

Enquiry form. If you send an enquiry we collect your name, company, email address, telephone number, what the enquiry is about, the location of the property or site, and the message you write. That is all.

Account applications. If you apply for a trade account we collect the business details you give us (including trading and registered addresses, company and VAT numbers), bank and trade reference details, the names, home addresses, dates of birth and contact details of directors, partners or proprietors, and the signature you draw on the form.

Cookies. This website does not use tracking or advertising cookies. While you complete an account application, a draft of your answers is kept in your browser tab so that you do not lose them if you refresh the page. It never includes bank details or dates of birth, it is not sent to us, and it is removed when you submit the form or close the tab.

Why we hold it

To reply to your enquiry, prepare a quote and keep a record of the discussion. The lawful basis is our legitimate interest in responding to a business enquiry you sent us, and taking steps at your request before entering a contract.

For account applications, we use the information to assess the application, carry out identity, credit and fraud checks, set up and run your account, and meet our legal and accounting obligations. The lawful bases are taking steps to enter into a contract, our legitimate interest in managing credit risk and preventing fraud, and legal obligation.

How long we keep it

Enquiries that do not become work are deleted within 24 months. Where we go on to supply services, records are kept for the period required for contract, tax and insurance purposes. Account application records are kept for six years after an account closes, or 12 months if an application does not go ahead.

Who else sees it

Form submissions are processed by Netlify, our website host, and reach us by email. Account applications are stored with Supabase, our database provider, and a copy of the completed form is sent to us by email. For credit accounts we share the relevant details with credit reference and fraud prevention agencies, who explain how they use information at experian.co.uk/crain, and with the providers we use to run our accounts and take payments, such as Xero, GoCardless and Stripe.

Some of these providers are based outside the UK. Where personal data is transferred, we rely on the safeguards that UK data protection law allows. We do not sell your details or share them for marketing.

CCTV footage

CCTV recorded on client sites is handled under a separate CCTV and surveillance policy. That policy covers signage, retention, access requests and disclosure to the police. Ask us for a copy at any time.

Your rights

You can ask for a copy of the data we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Email hello@ranvision.co.uk. If you are unhappy with our response you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We update this policy when what we do with personal data changes. The date at the top shows the latest version.